Criminals impersonate logistics companies to steal money, cargo, and personal information. Learn how to spot scams, verify legitimate Service Delta communications, and what to do if you've been targeted.
Freight fraud takes many forms. Understanding the most common scams targeting shippers, job seekers, and businesses is your first line of defense. Here are the fraud types we see most often involving impersonation of SDL and the broader logistics industry.
Criminals contact shippers or recipients claiming their cargo is "held" at a port or warehouse and demand payment of customs fees, storage charges, or release fees before it can be delivered.
Fraudulent emails impersonating Service Delta are sent to shippers, clients, or job applicants asking them to click links, submit banking details, or download attachments containing malware.
Fraudsters post fake SDL job listings on job boards and contact applicants directly, eventually asking for payment of "equipment fees," "training materials," or "background check deposits."
A fraudulent broker books a load using SDL's identity, collects the shipper's payment, then arranges a separate (often unauthorized) carrier to move the freight — pocketing the difference and leaving the shipper with no recourse.
Criminals use SDL's business identity, MC numbers, or USDOT number to fraudulently register fake carriers, obtain fuel cards, or open lines of credit in SDL's name.
A scammer "accidentally" overpays for freight services with a fraudulent check, then asks you to refund the difference before the check bounces — leaving you out of pocket for the full refund amount.
We take the security of our clients, partners, and employees seriously. Here are the safeguards we have in place — and how you can verify that you're dealing with the real Service Delta.
These are the most reliable warning signs that you're dealing with a fraudulent party impersonating Service Delta or committing logistics fraud.
Any email not from @servicedeltalogistics.com is not from us — regardless of what the sender name says. Check the actual email address every time.
No legitimate logistics company — including SDL — will ever ask you to pay fees using Apple Gift Cards, Google Play, iTunes, or any other gift card. Hang up immediately.
"Pay within the next 2 hours or your cargo will be destroyed/auctioned/returned." Scammers create false urgency to prevent you from thinking clearly or verifying claims.
Claims that your parcel is held by customs and requires immediate payment before release. Legitimate customs duties are handled through official channels — not phone calls demanding wire transfers.
A driver arrives to collect or deliver freight but cannot be verified through SDL's dispatch system and doesn't have proper SDL-issued credentials. Never release freight to an unverified driver.
Payment instructions direct to a personal account, Venmo, Zelle, Cash App, or cryptocurrency wallet. SDL billing always directs to official company bank accounts.
An unexpected offer of employment from "SDL" that requires you to pay training fees, equipment costs, or any upfront money before starting. We never charge applicants for anything.
Emails or messages with unusual spelling, grammar, or formatting inconsistent with professional business communication. Our official communications are always professionally written.
If you believe you have been contacted by someone fraudulently impersonating Service Delta, follow these steps immediately.
Do not respond to the suspicious email, call, or message. Do not click any links, download any attachments, or provide any personal or financial information. Cease all contact immediately.
Call us at +1 (912) 831-6313 or email support@servicedeltalogistics.com to report the incident. Do not use any contact details provided in the suspicious communication — use only our official details.
Call NowSave all emails, screenshots, phone numbers, and any correspondence with the fraudulent party. Do not delete anything — this evidence is essential for reporting to authorities and SDL's fraud team.
File a report with the FBI's Internet Crime Complaint Center (IC3) at ic3.gov, the FTC at reportfraud.ftc.gov, and your local law enforcement. This helps authorities track and stop fraud networks.
Contact your bank immediately to report the fraudulent transaction and request a recall. If you paid via gift card, contact the card issuer. Act as quickly as possible — speed greatly improves the chance of recovery.
If you provided any personal or financial information, change your passwords, enable two-factor authentication, and monitor your accounts. Consider placing a fraud alert with the major credit bureaus.
Use this form to report any communication, interaction, or incident that you believe involves fraudulent impersonation of Service Delta or any other freight fraud. We investigate every report.
Common questions about freight fraud, impersonation, and what to do if you've been targeted. Our team is available 24/7 to help.
If you believe you're being actively targeted right now — stop, hang up or close the email, and call us immediately.
Our team would rather take 100 calls verifying legitimate communications than have one customer lose money to a scammer. Always reach out before acting on any suspicious contact claiming to be Service Delta.